An installable SugarCRM package that keeps cases in sync with Jira both ways: a custom JiraTickets module, HMAC-SHA256-signed real-time webhooks, scheduled polling as a fallback, comment mirroring as Sugar Notes, and per-record error tracking.
What it does
- Custom JiraTickets module with full field mapping.
- Real-time HMAC-signed webhooks with a 15-minute polling fallback.
- Create or link Jira tickets directly from Case records.
- Comment sync mirrored as Sugar Notes; per-record sync status and error tracking.
Why it mattersSupport and engineering stay in sync without anyone copying ticket state by hand.
Built with
PHPSugarCRMJira RESTWebhooks (HMAC)Scheduler